Returns & Exchanges
Due to the perishable nature of our craft ciders, we cannot accept physical returns of alcohol; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Delivery
Examine your cider shipment upon arrival to ensure all bottles or cans are intact and the order matches your receipt.
Contact Support
If you encounter any issues, email our team within 7 days of delivery with your order number and clear photos of any damaged product.
Verification Process
Our team will review your claim and verify the damage or shipping error against our quality control logs.
Refund or Replacement
Once approved, we will issue a full refund to your original payment method or ship out a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing